Frequently Asked Questions


Can I personalise a design?
We will personalise any elements of our designs for you, or you are welcome to send us an original design for us to print.

How long will the process take?
After approving your design you will receive your romantic card within 7-14 business days.

Can I change the colour of the envelope?
You are able to choose between white, black, red, pink and gold envelopes for no additional fee.

Do you ship internationally?
Yes, however the shipping period and cost with vary depending on the destination.

Am I eligible for a refund?
You are eligible for a refund if the card that you receive if different in any way from the one that you ordered, or if Romantic Cards is responsible for any spelling or grammar mistakes.

Can I place a priority order?
You are able to place a priority order for an additional price of $20; this means that you will receive your order within 4-7 business days instead of 7-14.

Can I see my personalised card before it’s printed?
Our graphic designers will send you a digital proof of your card, for you to view and approve, before anything is printed.


Didn’t find the answer you were looking for?
Head to our Contact Us page to send us any additional questions and one of our team members will be in contact with you shortly!

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